EGLOBALFARES PRIVACY STATEMENT

 

eGlobalfares assists travel management companies in providing their customers with significant travel savings. This Privacy Statement is meant to explain how eGlobalfares handles personal information and the choices individuals can make about how their personal information is collected and used. eGlobalfares is committed to providing this information in a way that is transparent and easy to understand. If you have any questions, you may contact David M. Rifkin at dr@eglobalfares.com for more information.

 

Scope

This General Privacy Statement relates to information collected by eGlobalfares (also referred to in this Privacy Statement as “we” or “us” or “our”) through your use of this website or any software or services provided by us, or through direct contact with us. This Privacy Statement is provided to explain our information practices and the choices you can make about the way your information is collected and used when it is obtained through our website, through use of our services, when obtained via email or other electronic communication, or gathered as part of our sales, marketing or support activities (collectively referred to as “Information Services”).

For individuals in the EU, California and Nevada please see our “Supplemental” notices below which specifically describe your rights and contact details.

Other policies or governing arrangements may also apply concerning your data rights. These include:

  • Customer contracts
  • Internal employment policies which govern the handling of job applicant information and personnel records; or
  • Data Processing Agreements (“DPAs”) or equivalent non-disclosure agreements with any third-party service provider or Corporate Affiliates. [if applicable]

We are committed to data ethics and transparency in all of our dealings with you.

Please read this Privacy Statement carefully and contact David M. Rifkin at dr@eglobalfares.com if you have any questions. We may update these policies and statements from time to time.

Definitions

“You” or “your” refers to the individual who uses this website or our services, or directly contacts us.

Our “customers” are companies, or individuals acting on behalf of a company, that contract with eGlobalfares for the provision of Information Services.

“End users” (also referred to as “travelers”) are individuals who use services provided by our customers. An end user will typically interact with eGlobalfares through one of our customers.

The terms “using” and “processing” information include subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization.

“Personal information” is any information that can be used to identify an individual, whether associated with a customer or a traveler, and may include things such as your name, physical address, email address, phone number, login information, marketing preferences, company affiliation, or payment card information. Personal information can also include information that does not identify you but could be combined with other information in a way that enables you to be identified. This may include information such as age, gender, profession, zip code, IP address, or current location.

“Employee Data” or “Employment Data” means information collected in connection with your employment or application for employment, including but not limited to your name, date of birth, government issued identification (passport, social security number, driver’s license number), banking information, marital status, health information, benefit information, title, employment history, education, job qualifications, and other relevant employee personal information, and information about dependents for health benefits.

The terms “Privacy Shield,” “Privacy Shield Framework,” and “Privacy Shield Principles” refer to the EU-U.S. Privacy Shield Framework and the principles contained therein. For more information, visit https://www.privacyshield.gov.

Overview of the Sources of Personal Data

eGlobalfares may obtain personal information from you in these ways:

  • when you contact us directly (by emails or calls) to inquire about our products, services, or pricing,
  • when you use our Information Services,
  • when you engage with our support staff,
  • when you are a service provider to eGlobalfares, and
  • through the eGlobalfares employment or recruiting process.

 

Information Collected

The information we collect from you generally depends on your relationship with eGlobalfares. If you work for or apply for a job with eGlobalfares, we will collect Employee Data from you and other personal information necessary, as described in the Personnel & Applicants section below. If you are an end user or traveler, we may collect information necessary to process your travel requests on behalf of our customers.

eGlobalfares may also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.

 

How Information Is Used and Our Legal Basis for Processing

eGlobalfares may use your personal information for operational, legal, administrative, and other purposes permitted by applicable law. In general, we use the information collected to operate and administer the Information Services, for internal operations such as operating and improving the eGlobalfares website and our customer service functions, and to facilitate the delivery of eGlobalfares advertising in some cases, including using your email to send information to you about our services.

If you identify yourself to us by sending us an email with questions or comments, we may use your information (including personal information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We may also use the information collected to send announcements and updates regarding eGlobalfares services. We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the eGlobalfares Information Services.

Some of the specific ways we may use personal information include:

  • Providing you or someone acting on your behalf with requested products or services,
  • Supporting your use of our products and services,
  • Providing you with information regarding our products and services,
  • Analyzing and monitoring the use of our products and services,
  • Providing customized product and service information,
  • Providing product service updates, information and alerts,
  • Sending communications, including for marketing or other customer satisfaction purposes,
  • Order processing and billing,
  • Contacting you for information verification purposes,
  • As part of the employment process or relationship, and
  • For internal operations or management purposes when such a use is reasonable, given your relationship with eGlobalfares and your reasonable expectations for how your personal information will be used.

 

Personnel & Applicants

If you are an eGlobalfares employee or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes, such as to administer benefits to workers and screen applicants. Specifically, if you submit an application for employment to or are currently an employee of eGlobalfares, eGlobalfares will collect information in any form it obtains through your application for employment or continued employment with eGlobalfares, and your submission of employee related documents, including but not limited to Employee Data. By providing personal information about family members or other individuals, you represent that you have their consent to provide this information to us for the purposes set forth in this Privacy Statement.

eGlobalfares may use Employee Data to evaluate applications for employment and manage aspects of the employee-employer relationship.

Right to Access, Correct, and Restrict Use of Personal Information

We strive to make sure that our information is reliable, accurate, and up to date. You may access personal information that is held by eGlobalfares as permitted by law to ensure that it is accurate.

Upon request made to the contact listed below, we will provide you with reasonable access to the personal information we collect about you.

You may also limit the use and disclosure of your information by either unsubscribing from marketing communications by contacting us at admin@eglobalfares.com.

Please note that we may have an ongoing legal or business need to retain your information, even after you request its deletion. Additionally, there may be limits to the amount of information we can practically provide upon request. For information about how long personal information is retained in the normal course of business, see the “Retention of Personal Information” section below.

If you are an end user, you should contact the eGlobalfares customer with whom you do business to make any requests relating to your personal information. eGlobalfares will process such personal information in accordance with any agreement that governs our relationship with the particular customer.

 

Sharing of Personal Information

eGlobalfares may disclose personal information to service providers or third parties for the purposes of operating our business; delivering, improving and customizing our products or services; sending marketing and communications related to our business; payment processing and other legitimate purposes permitted by applicable law; or otherwise with your consent. We use the following types of third parties and service providers:

  • Cloud service and storage providers, to help us operate our business;
  • Email providers;
  • Travel reservation systems, to allow us to process travel requests;
  • Payment processors, to facilitate payment; and
  • Third parties that help us manage internal accounting, finances, payroll, and benefits administration.

There may also be instances when eGlobalfares may need to disclose your personal information to honor a request that you have made or when we believe we are required to do so as a matter of law. For more information, see the section titled “Laws and Legal Rights” below.

In addition, eGlobalfares may share personal information if there is a change in eGlobalfares’ ownership. This situation is detailed in the section titled “Sale of Business,” below.

 

Security of Personal Information

eGlobalfares has physical, administrative, and technical safeguards in place to help protect the personal information eGlobalfares collects and stores. We will take reasonable and appropriate steps to ensure the safety of your personal information while it is in our custody and control. Payment information processed by eGlobalfares is handled according to PCI DSS.

Retention of Personal Information

eGlobalfares will retain your personal information as needed to fulfill the purposes for which it was collected.  Because certain personal information is required to use our Information Services, we retain that personal information as long as you are an eGlobalfares customer. We may retain and use your personal information after you have canceled your account as necessary to comply with our legal obligations, resolve disputes, protect our assets, and enforce our agreements. As to end user personal information we retain such information for 24 months to fulfill requirements of our customer.

 

Cookies

We do not use cookies on our website.

Laws and Legal Rights

We may disclose your information (including personal information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personal information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms of service, to detect fraud, or to protect the safety and/or security of our users, the eGlobalfares website, or the general public.

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

 

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, dissolution or other transfer of all or substantially all of the assets of eGlobalfares, or that portion of eGlobalfares to which the Information Services relate, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Statement.

 

Links to Other Websites

We may provide you with access to other websites and services. Please be aware that we are not responsible for the privacy practices of any websites or services other than those provided by eGlobalfares. We encourage you to read the privacy policies or statements of each and every such website and service. This Privacy Statement applies solely to information collected by us.

 

Transfers to Other Countries

eGlobalfares is incorporated in the United States and has employees in the United States and the United Kingdom. Information collected through our Information Services may be transferred to our offices and third parties in the United States. In addition, information collected through our Information Services may be transferred to locations throughout the world, wherever our business contacts and counterparties may be located, and this information may be viewed and processed in countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

We are committing to adhering to the principles of the GDPR when transferring your data to countries outside the European Union. Accordingly, eGlobalfares is in the process of seeking certification under the EU-U.S. Privacy Shield framework. eGlobalfares is responsible for the processing of personal data it receives under the Privacy Shield framework and, subsequently, transfers to a third party acting as an agent on its behalf. eGlobalfares complies with the Privacy Shield Principles for all onward transfers of personal data from the EU. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield, eGlobalfares is potentially liable. If you are a resident of the European Union, see the “Rights of EU-based Individuals” section, below, for more information.

Resolution of Complaints

eGlobalfares commits to resolve complaints about your privacy and our collection or use of your personal information. If you have inquiries or complaints regarding this Privacy Statement or wish to exercise any of the rights described in this Privacy Statement, you may contact us at dr@eglobalfares.com.

If you are a citizen of the European Union, eGlobalfares has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield framework to David M. Rifkin at dr@eglobalfares.com. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield). for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

 

Supplemental Notice to EU Individuals About Your Rights

If you reside in the European Union, our use of your personal information is governed by the European Union’s General Data Protection Regulation, or “GDPR.” The GDPR grants you particular rights in your personal information, including the right to alter, correct, receive, or delete personal information stored by eGlobalfares at any time, subject to our business interests and any legal requirements we may face. Many of these rights are extended to all of our customers as a courtesy and are detailed in the “Right to Access, Correct, and Restrict Use of Personal Information” section of this statement. To exercise any of these rights, you may contact David M. Rifkin dr@eglobalfares.com or call 414.475.2034. If we are unable to resolve your complaint, you may contact your country’s data protection authority.

eGlobalfares complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union to the United States. eGlobalfares is in the process of certifying to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. We agree to be subject to the investigatory power of the Federal Trade Commission to ensure our compliance with the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov.

 

Supplemental Notice to California Consumers

This notice supplements the information contained in our general policy (above), and applies only to California residents (“You,” “your” or “consumer”).

Personal Information Collection and Purposes of Use

We collect and use information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your devices when you visit this website, provide us your personal information, or have a contractual or business relationship with us or any of our customers, (“Personal Information”).

We collect Personal Information for the purposes identified in the section above called: “How Information is Used and Legal Basis for Processing”.

We may have shared your Personal Information with the categories of third parties identified in the section above called:” Sharing of Personal Information.”

 

Unless specifically stated, we do not share, disclose or sell personal information to third parties for their own use, but we do share your personal information with our trusted partners to support our business. In these arrangements, use of the information we share is limited by policies, contracts, or similar restrictions.

Your Privacy Rights

You have the following rights regarding our collection and use of your personal information. We may ask you to provide additional information to verify your request.

You have the right to request the following information regarding the personal information we have collected, sold, or disclosed about you:

  • Categories of personal information collected about you, and sources from which collected;
  • Our purpose for collecting personal information;
  • Categories of third parties with which the personal information was shared; and
  • Specific pieces of personal information collected about consumers.
  • Categories of your personal information sold in the preceding 12 months;
  • Categories of third parties to whom your personal information has been disclosed;
  • Categories of personal information that we disclosed about consumers for a business purpose.
  • Right to Opt Out of Sharing, Disclosure, or Sale of Personal Information. To exercise this right, you or your authorized representative may submit a request by clicking on this link:  DO NOT SELL MY PERSONAL INFORMATION dr@eglobalfares.com

Right to Request Deletion

You have the right to request that we delete the personal information we have about you. However, we are not required to delete information if it is necessary to retain your information to:

  • Complete the transaction for which the personal information was collected, provide a good or service requested by you, or a transaction reasonably anticipated within the context of our or one of our affiliate’s ongoing business relationship with you, or to otherwise perform a contract we have with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity or prosecute those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Facilitate solely internal uses that are reasonably aligned with your expectations based on your relationship with us or one of our affiliates.
  • Comply with a legal obligation.
  • Otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which it was provided.

Contact Us

You can contact us with questions about this Privacy Notice for California Residents or to exercise your rights as described in this Notice.

Telephone number: 414.475.2034

Web address: www.eglobalfares.com

Attn:  David Rifkin dr@eglobalfares.com

 

SUPPLEMENTAL PRIVACY NOTICE FOR NEVADA RESIDENTS

 

This Supplemental Privacy Notice for Nevada Residents adds to the information contained in the general Privacy Policy (above), and applies only to Nevada residents (“You,” “your” or “consumer”).

Personal Information Collection and Purposes of Use

We collect certain personal information of Nevada consumers as identified in the section above called: “Information Collected”.

We collect this personal information for the purposes identified in the section above called “How Information is used and legal basis for processing.”

Your Privacy Rights

Right to access and/or correct your personal information, or opt out of sale of personal information

If you would like to review, correct, or update your personal information, you or your authorized representative may submit your request to dr@eglobalfares.com.  We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

We generally do not disclose or share personal information for profit. Under Nevada law, you have the right to direct us to not sell or license your personal information to third parties. To exercise this right, if applicable, you or your authorized representative may submit a request to dr@eglobalfares.com.  We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

Contact Us

You can contact us with questions about our handling of Nevada residents’ data or to exercise your rights as described in this Supplemental Notice by contacting us at dr@eglobalfares.com.

 

How will I know if there are any changes to this Privacy Statement?

We may revise this Privacy Statement from time to time without notice. We encourage you to review this Privacy Statement periodically for any changes.

 

Whom do I contact if I have any privacy questions?

If you have any questions or comments about this Privacy Statement or our adherence to its terms, please contact our Privacy Agent in any of the following ways:

  • By email: dr@eglobalfares.com
  • Mail to: eGlobalfares, LLC. 10936 N Port Washington Rd, Suite 335, Mequon, WI 53092

Europeans wishing to contact our GDPR Article 27 representative in the European Union may contact Achieved Compliance Advocacy, Ltd. (UK) at:

eglobalfares@GDPRrepresentative.eu