FAQs

How is eGlobalfares different from other fare search and management systems?

eGlobalfares is truly international in scope, offering flights from over 60 airlines covering travel around the globe. With eGlobalfares, you have the ability to offer your clients lower cost fares on a global platform, while making each transaction profitable! You can easily manage travel from multiple countries in their respective, local currencies, allowing you to serve your multi-national accounts from any office.

We offer full configuration customization of the system specific to your agency’s needs, including branding, embedding your desired mark up, and inclusion of management tools that allow supervisors to review the work of front-line agents.

Our presentation of Private Fares is unparalleled in the industry. With eGlobalfares, you don’t have to check each fare individually from an incomplete list. Instead, you see a comprehensive range of private fares for major airlines from contracted suppliers around the globe -- not just US published fares. We show actual available inventory, eliminating wasted time searching a fare that has no availability for the dates your client must travel.

We are truly Sabre connected. You can access and manage reservations in Native Sabre, or, with our customization, in other GDS systems.

How does eGlobalfares offer my agency access to fares we would otherwise not know about?

eGlobalfares has researched and forged relationships with the most reliable consolidators who, collectively, provide a comprehensive range of private fares originating from many countries. It would be otherwise difficult for any TMC to identify and constantly review these fares and fare sources– or to reap the revenue and customer service benefits they present!

How does eGlobalfares handle Private Fares?

eGlobalfares provides a comprehensive range of private fares for major airlines from contracted suppliers around the globe. Unlike our competitors who only provide a list of fares that need to be checked line by line, the eGlobalfares booking system will check availability first from the CRS and then respond with 2 fares for each airline to offer: 

1.         The most flexible private fare
2.         The lowest available fare including mixed class inventory

The system will also offer flight alternatives for each fare level for easy selection and booking.

Does eGlobalfares offer access to low cost carriers?

Yes, eGlobalfares provides access to “Check No Frills” where you can find full information on low cost carriers around the globe – often carriers that you would not otherwise know. From your route selection, we will not only advise which airlines have schedules, but will also check availability and direct you to the applicable web site to complete your reservation while simultaneously building passive segments into your CRS.  

Does eGlobalfares offer access to all major domestic and international airlines that my clients may demand?

Yes, you can book trips through eGlobalfares for your clients’ designated airlines and view the best fares available anywhere in the world.

We have a strong list of consolidator and private fare content suppliers. Contact us for a full list.

How do I arrange for my inventory to be represented on eGlobalfares?

Simply contact us and we will be glad to discuss it.

Plus, if you and your existing clients could benefit from easy, integrated, automated fare searches and PNR creation we can facilitate it. Just let us know whom to contact and we can also inhibit any other vendor inventory.

How does eGlobalfares handle display of currencies?

eGlobalfares recognizes the points of inquiry and departure, returning fares in the local currency and provides the agency’s home currency equivalent for ease of comparison

eGlobalfares also sources fares in Israel which uses European fare construction, but trades in USD. This is appealing to US based clients who prefer charges appear in USD and do not want to wait for credit card statements to reflect the currency conversion. This also precludes the normal foreign conversion to USD if tickets are sourced in the US.

Which consolidators participate in the eGlobalfares system?

We have a strong list of consolidator and private fare content suppliers. Contact us for a full list. In addition, we are more than willing to work with any of your preferred suppliers if they are not already eGlobalfares connected.

How does eGlobalfares help agencies make and manage reservations on carriers with whom the agencies do not have preferred arrangements?

eGlobalfares provides the ability to make and manage reservations through Sabre Global Security. This allows automated access to the live PNR for ongoing management. Also this may create commission opportunities.

My agency has several preferred airline arrangements. How does eGlobalfares deal with these?

eGlobalfares customizes the system configurations to seamlessly determine whether a reservation should be processed in-house or through eGlobalfares’ alternative sources. We configure the system to encourage the preferred vendor behavior.

Does eGlobalfares show mark ups and comparative commissions available to travel agents?

eGlobalfares can be programmed for your desired mark-up to be imbedded into the fare display or not. You determine if you want it to be visible to your agent, a supervisor or whomever. You also determine where, when and if you want additional mark-ups or reductions etc made by the agents, managers or supervisors. We will be glad to show you how this works. eGlobalfares is designed to be flexible to your needs.

How does eGlobalfares alert me if a change has occurred for a planned flight?

No need to search multiple pseudo city codes for changes! The system flags any changes that occur to keep you and your client from being surprised. These changes are advised daily and appear in a central location on the eGlobalfares tool. We can even send an email alert if so desired. When you see a flagged record, you can review it in eGlobalfares and/or simply cut and paste the Record Locator into Sabre to view the live record make any needed adjustments or to advise the client of the schedule changes.

How does eGlobalfares save agents from the trouble of creating redundant PNR entries?

Through the use of Sabre access and Global Security you can actually move existing first and second level S.T.A.R. profiles into a reservation. The system captures the user PCC and the record locator of the completed reservation enabling the agents and agency to access these records. We invite you to see how efficiently this operates by taking a product demo.

Can other agency PCC’s get access to the PNR?

The entry can easily be cloned to permit access for other offices of the agency and emergency after-hours service requirements or other needs. These records are secured to your PCC’s only, and no outside agency can gain access.

How long does it take to get the eGlobalfares system configured and implemented?

Once you provide us the necessary information to configure your site(s) we can have you operational in less than one week!

What sort of training and support are provided?

Most TMC’s find that the eGlobalfares system is so intuitive that their agents become expert in its use within a few hours.  As part of the installation process, we will work with your Training Department to assure that we have a plan to have all agents fully up to speed on all system features quickly.

What types of reports does eGlobalfares provide?

eGlobalfares’ powerful reporting tool can provide a host of customized reports for the benefit of the user. eGlobalfares will provide timely information to a ‘supervisor’ or other designated personnel on fare quotes requested by agent log-in, including margin and preferred airline requests. We can even send confirmation of each booking automatically to a supervisor. Statistics can then be generated to analyze missed opportunities and evaluate corporate performance, profitability and how to further leverage this innovative tool.

Aside from great fares and real time service, how does eGlobalfares help me provide my clients with exceptional service?

Your clients will appreciate eGlobalfares many extras – like tips on navigating international airports, including time from one portion of the airport to another.
Our easy links to airline content, round-the-world-fare information, and to Timatic enable you to provide clients with information that makes their trips easier. In fact, we can set up virtually any link that your agents need! In addition, our after-hours access to records and ability to easily submit fare requests help you maintain great client relationships and added value to your customers.

How does eGlobalfares work if we belong to a consortium?

eGlobalfares can offer a “closed network” of secured fare and commission content to any group of agencies that need or want to conduct trade amongst yourselves. Please contact us to discuss this in greater detail.

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